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Returns and Exchanges

Returns and exchanges at our Tent City Outfitters store

Items can be returned or exchanged in store with your purchase invoice within 14 days of shipping from our store. Items must be in original packaged condition (with tags, box, or packaging.) and unused.

Items will be inspected upon arrival, Items that are returned, and are not in the original clean condition, are subject to a cleaning/restocking fee.

Returns by Mail

Returns or exchanges by mail must have a completed  "Tent City Return & Exchange Form" (click here)

and must be included inside the package along with the item(s) that will be returned back to our location.

Items can be returned or exchanged within 14 days of shipping from our store.

**The cost of return shipment is the customers responsibility .**

Once we have received the returned item(s), we will check that they are in original condition and unused. Once this has been determined, we will then issue the refund/exchange.

Items will be inspected upon arrival, Items that are returned, and are not in the original clean condition, are subject to a cleaning/restocking fee.


Mailing within Canada

The package must be shipped using a prepaid regular parcel post (Canada post), insuring the parcel will give you the ability to track the parcel to our location. We will not accept COD or any unpaid couriers.


Mailing outside Canada

The package must be shipped using a prepaid insured shipping, please mark the package with " Returning of Canadian good" to avoid any delays.

Tent City will not accept any parcels sent from outside Canada if sent using premium couriers (UPS, Fed Ex, etc.) due to extra duty fees that can be added upon after being shipped.